Privacy policy.

Introduction

Chrysis Networks LLC ("we," "us") respects your privacy. This policy describes the information collected through chrysisnetworks.com and in the course of client engagements, and how it is used and protected.

Information we collect

• Contact details and answers you submit through forms: your name, email address and message, and any optional answers you give, such as your company or the systems you use.
• Standard server logs (IP address, user agent, and pages requested), retained for security and troubleshooting for up to 8 weeks.
• Where your inquiry goes: each inquiry is emailed to our business mailbox, with your email address as the reply address, and recorded as a lead in EspoCRM, a customer records system we host ourselves. The lead holds your name if the form asks for it, your email address, your company if you give one, and your message. The campaign note (see Cookies and ad tracking) is never copied into it.
• Site statistics, gathered on every visit without cookies: the pages you open, the site or link that sent you, rough location, your type of device and browser, time on page and scroll depth, whether you clicked to contact us, and whether you sent an inquiry. See Site statistics.
• Session recordings and heatmaps on every visit: scrolling, mouse movement, taps and clicks on each page, with the page's text blanked out and nothing you type recorded. They set cookies on our site only while ad tracking is on. Microsoft may set cookies on its own domains either way. See Session recordings and heatmaps.
• Google's ads tag, on every page. Unless ad tracking is on, it sets no cookies and sends Google Ads short, cookieless reports of the pages you open and of any inquiry you send. Only while ad tracking is on: a campaign note that comes to us with any inquiry, plus Google advertising cookies and the fuller version of what the tag sends to Google Ads. See Cookies and ad tracking.

How we use it

• To respond to inquiries and provide the services you request.
• To operate, secure, and troubleshoot our systems and this website.
• To meet contractual and legal obligations with clients.
• To count visits and see which pages and sources lead to inquiries. For these counts we look at totals, not at individual visitors.
• To watch replays of single visits, with page text blanked out, and heatmaps of where people click and scroll, so we can fix whatever confuses visitors or slows them down.
• To see which of our ads and links lead to inquiries. Google's cookieless reports help Google Ads measure our ads on every visit. The campaign note and Google's advertising cookies are used only while ad tracking is on.

We do not sell personal information. We do not share it with third parties except service providers necessary to deliver our services (for example, our email systems, and Cloudflare, which delivers this website and passes every page request, including your IP address, through its network), Plausible Analytics for site statistics (see Site statistics), Microsoft Clarity for session recordings and heatmaps (see Session recordings and heatmaps), Google Ads through its ads tag, without cookies unless ad tracking is on (see Cookies and ad tracking), or where required by law.

Cookies and ad tracking

The first time you visit, a banner asks about one optional setting: ad tracking. It's off on the page where you arrive. Accept optional turns it on. So does going to another page on our site, or sending the contact form, without answering the banner: we treat either one as accepting. Choose Necessary only and it stays off, even if you then open more pages or send the form. Either way the contact form works the same, and you can change your mind any time from the Cookie settings link. We say cookies for short, though some of this lives in your browser's site storage rather than in a cookie. The same rules cover both.

Google's ads tag is the exception to "off". It runs on every page of our site, whatever you choose. Unless ad tracking is on, it runs in what Google calls Consent Mode: our site tells it you haven't agreed to advertising cookies or to your data being used for ads, and it sets no cookies. It does still send Google a short report of each page you open, and a note when an inquiry is sent. What's in those reports is under Google's ads tag, below.

Necessary storage

Our site keeps a small record of your answer and when you gave it, tagged with the version of these settings you saw. It's stored in a cookie named __Host-chrysis_consent and holds no ID for you. The record lasts 180 days from the day you choose. After that, or sooner when we change what the optional feature does, the banner asks again. Anything else in this category is there only because a page needs it to work the way you asked, and none of it tracks you. Necessary storage can't be switched off, because without it the site couldn't remember a no.

Ad tracking (optional, off until you accept)

Ad tracking switches on a campaign note our own site keeps. It also lets Google's ads tag set advertising cookies and send Google fuller details of your visit. Microsoft Clarity can then set cookies on our site too (see Session recordings and heatmaps). None of that happens until you accept ad tracking, either with Accept optional or by going to another page or sending the contact form before answering the banner. Choose Necessary only and none of it switches on, and Google's tag stays in its cookieless mode.

With ad tracking on, our site notes which of our ads or links brought you here and the first page you landed on. It keeps only labels we set up ourselves, such as a campaign name, and drops everything else in the link. Our note never reads search keywords or ad click IDs, and it ignores the address of the site you came from. The note follows you from page to page, so the contact form can still include it after you've looked around.

Any inquiry you send while it's on carries that note in the notification email we receive with your message. We use it to see which ads and links lead to real conversations. The note itself goes only to us. We don't send it to Google or any other ad platform.

In your browser, the note is kept in a cookie named __Host-chrysis_campaign and lasts no more than 72 hours from when it's saved, and browsing more pages doesn't reset that clock. That limit is about your browser. A note that arrived with an inquiry stays with that email, like the rest of your message.

Google's ads tag

Google's ads tag loads on every page of our site, whatever you choose, and sends what it collects to Google Ads. What it's allowed to do depends on whether ad tracking is on.

While ad tracking is off, including before you've answered the banner, the tag runs in Consent Mode. Our site tells it you haven't agreed to advertising cookies or to your data being used for ads, and asks it to strip the ad click ID (gclid) from what it sends. In that mode it sets no cookies. It still sends Google a short report each time a page opens, with the page's address and title, including any campaign labels on the link you followed. As with any request to Google's servers, Google also receives your IP address and basic details about your browser. We see the results in Google Ads only as totals.

Once ad tracking is on, the tag sends Google the address of each page you open here, ad click ID included, along with the same IP and browser details. It sets Google advertising cookies on our site, such as _gcl_au, and those can last for months rather than hours. Even then, our site tells Google that your data may not be used to personalize ads, so we don't use your visit for remarketing. Google may also set or read cookies on its own domains.

Every inquiry you send counts as a conversion in Google Ads: the tag tells Google Ads that one was sent, so we can see which ads lead to inquiries. The signal carries nothing you typed into the form. While ad tracking is on it goes with Google's cookies, and sending the form before answering the banner counts as turning ad tracking on. After a Necessary only answer, or once you've switched ad tracking off, it goes as a cookieless report like the page reports above. Our own site statistics, which use no cookies, count the inquiry too (see Site statistics).

Google handles what it receives under its own policies, which explain how it uses advertising cookies and the controls it offers: policies.google.com/technologies/ads.

Changing your mind

You can change your choice at any time from the Cookie settings link on every page. Switching ad tracking off stops the campaign note straight away and clears what it saved in this browser, including a note waiting in an unsent form. Our site also tells Google's tag you've withdrawn consent, and from then on, on that page and every later one, the tag goes back to its cookieless mode. Clarity gets the same message: it deletes its cookies on our site and goes back to recording each page on its own. We clear the Google cookies stored on our own site, such as _gcl_au, but we can't reach cookies Google or Microsoft keep on their own domains.

What switching off can't do is reach copies that have already left your browser, such as a note in an inquiry email we've received, or our backups. To ask us to delete those, use the details under Contact below. Nor can it recall anything Google's tag already sent to Google, cookieless reports included. For that, use Google's own controls, described at policies.google.com/technologies/ads.

Server logs

Some things happen on every page load, whatever you choose. Each page request reaches our server, and our standard server logs record the address requested, including any tags on the link you followed, such as campaign tags or ad click IDs. The logs can also record the address of the page that sent you, when your browser passes it along. That happens on arrival, before the banner appears, so no cookie choice can stop it. We use these logs for security and troubleshooting, as described above, never for ad tracking.

Site statistics

Site statistics run on every page too, whatever you choose in the banner, Necessary only included. The banner doesn't cover them because they don't put a cookie, or anything else that could recognize you, in your browser. We count visits with Plausible Analytics, an EU-hosted service. Each time you open a page, a small script reports the page's address and the site or link that sent you. It also reports how long you spend on the page and how far you scroll. When you click a button that leads to the contact form, or click our phone number or email address, it records a “Contact click”. When you send an inquiry, it records that one was sent. It also notes a few steps on the way there: “Saw price” and “Saw form” when our prices or the contact form come into view, “Form started” when you begin filling in the form, and “CTA click” with the words on the button you clicked. When a send doesn't go through, it records a “Form error” and the reason: a field that needs fixing, a problem on our server, or a dropped connection. None of these records includes anything you typed or any personal details.

From the link you followed, it keeps campaign tags such as utm_source and drops everything else, including the ad click ID (gclid) Google adds when you click one of our ads. It still notes that the visit came from a Google ad.

Like every web request, loading that script and sending each report pass your IP address and browser details to Plausible. Plausible uses them to work out your rough location (country, region and city) and your type of device, browser and operating system. It doesn't store the IP address or the full browser details. To tell visitors apart without a cookie, it scrambles your IP address and browser details together with a random value and keeps only the resulting code. Visits from the same browser on the same day share a code. The random value is replaced every 24 hours and the old one deleted, so nothing in the statistics links today's visit to tomorrow's.

What we look at is totals, like visits per page and which sources lead to inquiries. The visit records behind them carry that daily code, never your IP address, and they don't go to Google or any other ad platform. We keep the statistics while they help us run the site, and we delete them if we stop using Plausible. To avoid being counted at all, turn off JavaScript or use a content blocker that blocks analytics scripts.

Session recordings and heatmaps

We also use Microsoft Clarity to see how people get on with our pages. It runs on every page, whatever you choose in the banner. It records scrolling, mouse movement, taps and clicks, and turns them into replays of single visits and heatmaps of where people click and how far they scroll. We watch them to find what confuses visitors or slows them down, and fix it.

Clarity runs in its strictest masking setting. Replays show the layout of each page with its text blanked out, and nothing you type into a form is recorded. We label each recording with the page and, when the link you followed has them, its campaign and keyword tags (utm_campaign and utm_term). Clarity also receives the address of each page you open, including any tags on the link you followed. Like every web request, loading Clarity's script and sending what it records pass your IP address and browser details to Microsoft.

Until ad tracking is on, Clarity sets no cookies on our site. It gives each page view a fresh ID instead, so every page is recorded on its own. Once you accept ad tracking, whether with Accept optional, by going to another page or by sending the contact form, our site tells Clarity you've agreed. Clarity may then set its own cookies on our site, such as _clck and _clsk, which join the pages of your visit into one recording and let it recognize your browser when you come back. Whatever you choose, Microsoft may also set or read cookies on its own domains, such as clarity.ms and bing.com, as soon as Clarity's script loads.

Clarity keeps recordings for 30 days, apart from a random sample and any we mark as favorites, which it keeps for up to 9 months. Microsoft handles what Clarity collects under the Microsoft Privacy Statement. Turning off JavaScript or blocking analytics scripts stops Clarity too.

Data protection

Information is protected with industry-standard controls: encrypted transport (TLS), access limited to personnel who need it, and retention limited to what the purpose requires, apart from Google's ad cookies and Clarity's cookies, which can last for months once ad tracking is on. The same discipline we sell is the discipline we apply to your data.

Your rights

• Request a copy of the personal information we hold about you.
• Request correction or deletion of that information.
• Withdraw consent for anything that relies on it, such as ad tracking, at any time.

Contact

Questions or requests regarding this policy:

• Email: [email protected]
• Phone: (770) 649-3525
• Chrysis Networks LLC, Marietta, GA 30008